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This policy tells you how your personal information is collected, used, and kept safe when you play, deposit, and withdraw money. Checking your identity, processing payments, and safety measures meant to protect your account and NZ$ are all covered by this policy. No matter where you are from or what nationality you are, the same rules apply, along with any local laws.
When you sign up for a JustSpin account, we need to collect and use certain personal information to create your profile, protect your access, and provide the casino services you've asked for. When you sign up, you enter information about yourself, and your account needs technical information to keep it safe and working right. Along with identity checks (KYC) and, if needed, affordability and source of funds checks, JustSpin uses your information to make sure they are following the law and regulations. These steps help keep fraud away, keep players safe, and make sure the platform follows the rules in New Zealand.
When you sign up for an account, JustSpin uses the information you give them to create your account, make sure you're eligible, and enable basic features like deposits, withdrawals, and security alerts. Usually, this includes your name, date of birth, address, login information (like an email address or phone number), and ways to get in. We might also use information about your device and network (like your IP address and device identifiers) to find out what's going on and keep your session safe. Your information, like your New Zealand and the country where you live, may be used to make sure that you get the right products and follow the laws and rules for responsible gaming in your New Zealand. Registration information is mostly used for creating and managing your player account, making sure you meet the age and location requirements, protecting your account from unauthorised use, and sending you important service messages about your account activity. JustSpin may check some registration information against reliable sources to cut down on mistakes, stop duplicate accounts, and keep players and the platform safe from abuse.
If you want the KYC process to go more smoothly, make sure that the information you give matches exactly what is on your registration. This includes your full name, date of birth, and any other personal identifiers that are needed. You should also include your address and proof that you live there. Finally, you should include payment and transaction information to show that you own the account and lower the risk of fraud. If something doesn't match, like a different address format or an old document, you might be asked to explain or send the information again.
In some situations, especially when transaction patterns or regulatory thresholds apply, JustSpin may also ask for information about where gambling funds come from. For instance, if you ask to withdraw NZ$500 or more, we may ask for proof of where the NZ$500 came from, depending on the rules in New Zealand and the results of the risk assessment. Proof of identity, account security, withdrawals, and legal obligations are all done with verification data. It's possible that some features, like the ability to withdraw, will be limited until you provide the requested Know Your Customer (KYC) information. We may collect more personal information about you when you claim a JustSpin Casino bonus or sign up for a promotion than is necessary to access your account. As a result, we can make sure you get the right offer, check that you are eligible, stop people from abusing the system, and give you bonus funds like NZ$100 only once we need to. This data also helps us customise the promotions you see, like letting you know about free spins or letting you know that a NZ$200 reload bonus has been activated. You still choose if you want to receive marketing messages, and you can change your mind at any time by going to your account settings.
We keep track of the promotion you chose, the date and time it was activated, any promo code you entered, the channel used (website or mobile), and the bonus result, such as whether you were eligible for a bonus of up to NZ$200 or not. Information on eligibility and profiles. We might need to check your age, account status, New Zealand of residence, and sometimes New Zealand if the promotion is only available in certain places. To make sure that only new players can get a promotion, we may also look at when the account was created and how many times it has been deposited in the past. Linked to the bonus is the transaction context. If you need to do something to qualify for a bonus, we may link the claim to the right payment and gameplay events. For example, you might need to deposit NZ$20 to get a match bonus, or you might need to spend a certain amount to enter a tournament. This data is used to apply the bonus rules and stop claims that are made more than once or automatically. Consent records and communication preferences. When you agree to receive promotional messages, we keep track of the channels you chose (email, SMS, push), the time you agreed, and the language or version of the consent that was shown. We keep a record of your choice to not be a part of something if you choose to do so. Technical identifiers to stop abuse. We may collect device and session signals like IP address, device type, browser information, approximate location based on network data, and account activity patterns to keep bonuses safe from fraud. People can't get the same new-player bonus more than once, so these checks help make sure that doesn't happen. Promotions sometimes ask for optional information, like your favourite games or how often you'd like to be contacted. Optional information you give may change which promotional messages you get and how relevant they are, but it's not necessary to keep your account. Important details about how to correctly use the promotion, like eligibility flags and claim status, are needed to deliver the bonus. Information used to find fraud and follow local rules in New Zealand is needed for compliance and security. For personalisation, you can choose to share your preferences so that promotional content is more relevant to you. If you think you didn't mean to change your promotional preferences or that a bonus was applied incorrectly, please contact support right away so we can check your account activity and fix the promotion record.
We take payment security very seriously when you use a card or an e-wallet to fund your JustSpin Casino account. In order to make sure that your deposit is processed quickly and securely, your payment information is sent over encrypted, secure connections and processed by payment partners you can trust. We also collect and store only the information we need to support your account, stop fraud, carry out our legal obligations, and accept deposits of NZ$10 or more. Instead of keeping full payment credentials, we use tokenised references when it's possible to do so. To keep your card and e-wallet deposit information safe, we send it using modern encryption when you check out. This makes it less likely that someone will steal it. We don't keep full card numbers or security codes because we don't have enough space. E-wallet deposits are linked to an account reference instead of storing login credentials, while card deposits usually show masked details and transaction identifiers. Payment processors that have been checked out handle deposits safely. That means that most of the time, your sensitive card and e-wallet data is kept in secure payment environments. Access controls: Records about payments can only be seen by authorised staff and systems, and only to the extent needed for reconciliation, handling chargebacks, and customer service. Automated checks may look at deposit attempts, including any strange patterns or mismatches that could mean someone is using the account without permission, especially for deposits over NZ$500. Things we might get when you make a deposit are the amount, the time, the type of payment method, and the transaction ID (for example, a deposit of NZ$50). Depending on the provider, the payment method may only give the payer limited information, like their name or an account reference. Information about technology and security, like device IDs, IP addresses, and risk signals that are used to stop fraud. What we can do with your payment information: We use it to process your deposit, make sure that the payment method you used is allowed for your account, find and stop fraud, settle disputes or chargebacks, and keep accurate financial records. We might ask for more proof before accepting a deposit of NZ$100 or more if a transaction is flagged. Deposit data sharing: Your payment information may be shared with banks, payment processors, and anti-fraud service providers in order to complete the transaction, manage risk, and follow the law. Your personal information about deposits is not sold. Deposit records are kept for as long as they are needed for business purposes and for legal or accounting reasons. JustSpin Casino does not store full authentication information for cards and e-wallets. However, transaction logs may be kept to help with dispute resolution and reconciliation. Use a payment method in your own name, make sure your e-wallet account is safe with strong authentication, and contact support right away if you see a deposit you don't recognise, even if it's a small one like NZ$10.
When you ask for a withdrawal, JustSpin Casino only uses your personal information to safely process the payout, follow the law, and keep your account safe from fraud. Only authorised staff and service providers who have been checked out and are involved in verification and payments are able to see the identity-check process. Identity checks and steps to find out where money comes from are triggered by risk signals and legal requirements, not by a desire to know more. This can happen on the first cashout, after changing account information, when enough money has been taken out, like when the total amount is $2,000, or when suspicious activity is found. When you make a withdrawal, we may ask for information and documents that match the withdrawal method you use and the payment pathway. This is to make sure that the money is going to the right person. Identity information, such as full name, date of birth, and proof of New Zealand, if needed. Address confirmation is proof of where you live that has your name and current address on it. Proof of payment method: proof that the withdrawal method belongs to you, like information about who owns the account. More thorough checks, like a selfie or liveness check, or extra documents if higher risk factors show up. To protect privacy, you should hide any unnecessary details that aren't needed, like unrelated balances or transaction notes, as long as the important parts can still be seen and read. We will tell you exactly what needs to be shown if redaction is not possible for a certain type of document. These files are all treated as private and important information. When secure upload channels are available, we use them. We also limit internal access to people who need to know. We don't market with your documents or sell information about you. Withdrawals can only be sent to a payment method that you control so that they can't be misused. To make sure you are the rightful owner of the money, we may need a minimum successful deposit, like deposit NZ$10, before we can release the money. If the amount you want to withdraw is 500 NZ$ or more and the payment route needs more confirmation, we may stop processing until the checks are done. To follow anti-money laundering rules, especially when bigger amounts are involved, checks on the source of funds and wealth may be needed. If asked, we may look for proof of where the money for gambling came from and how it was obtained. Examples of sources of funds are pay slips, bank statements that show incoming payments, records of business income, or proof that you have saved money. Proof of assets or long-term income, like deeds of property sales, inheritances, or investment statements, are examples of sources of wealth. For your activity, we only ask for what is necessary. We might ask for more information if, for example, your deposits and withdrawals add up to 5,000 NZ$ or more in a short amount of time. Fewer checks are usually needed if your withdrawals are small, like $100 NZ$, unless there are specific signs of risk. We only share the information that is needed to finish the job with trusted compliance or verification providers when checks are done by them. Transfers are safe because of protections in contracts and the right security measures. Anywhere in New Zealand, there might be extra rules you need to follow. We'll let you know during the withdrawal process if there are any. Your withdrawal might not go through until all the necessary information is provided. There are times when the law says we have to tell the right people about certain activities, but we will only tell them what is needed by the law.
JustSpin Casino uses some information about your account to help you set and keep responsible gambling limits that are the same across your profile. This includes things like your registration information, login history, payment history, and game history, so the limits you set can be applied correctly and can't be gotten around by switching devices or payment methods. The purpose of these controls is to help kids play safely and with knowledge. We connect the limit you set to your account identifiers and session activity so it stays in place even if you change your contact information or the method of payment you prefer.
You can limit the amount of money you can deposit in a certain amount of time. Once the limit is reached, no more deposits can be made until the period starts over. Such as, if you set a daily deposit limit of NZ$100, deposits will stop when they reach that amount for the day.
To figure out your net losses for a certain amount of time, loss limits use your game history and transaction logs. If you limit your weekly loss to NZ$200, the system will keep track of the results that are linked to your account and stop letting you play when your net loss hits NZ$200.
Bet history linked to your account can be used to set wagering limits when available. It's not possible to place more bets once your total stakes for the day reach NZ$300, for example, because of a daily wagering limit of NZ$300.
Time-based tools depend on session logs and device sign-ins that are linked to your account. If you set a session limit of 60 minutes, you may be prompted or logged out when the time is up. Separating from others and cooling off. Account identifiers and access records are used to enforce cooling-off and self-exclusion, which stop logging in and playing for the chosen amount of time. There are different types of self-exclusion, each with different lengths of time that can be set. For example, a 7-day cooling-off period blocks access until the end of the 7 days.
Accuracy and keeping people from getting around it. In order for limits to work, JustSpin Casino may look at important account signals like verified contact information, payment account references, device and login patterns, and transactional activity. It makes sure that the limits are applied to the same player account and lowers the chance that people will find ways to get around them. Has changes, goes down, and up. If you ask for stricter limits, they are usually put in place right away. To keep you from making hasty changes, if you ask for higher limits, you may have to go through more checks or wait a while. For instance, a short delay might happen before the deposit limit goes from NZ$50 to NZ$200. Controls can be changed in your account settings, under "Responsible Gambling Tools." What we keep to make sure they are followed: the limits you choose, the timestamps of activations and changes, and account activity that lets us keep track of deposits, withdrawals, bets, and time. For example, if you try to make more deposits above NZ$100, you will not be able to. You may also see a message in your account. When patterns show risk, help them out. In some situations, account activity may mean that there is a high chance of harm. The information we collect could be used to show you messages about responsible gambling, suggest that you set limits, or, if necessary, add extra safety measures to your account to help you play safely.
When you use your phone to access JustSpin Casino, your privacy is protected by the same basic rules that apply to your computer, plus extra controls that are only available on iOS and Android. You can play in a mobile browser or an app, and the data that is collected depends on which you choose. We use data about your phone to protect your account, stop fraud, boost performance, and make sure the service works right on all screen sizes and versions of operating systems. We try to collect as little information as possible and rely on settings on the device when we can. Tracking on an App vs. a Mobile Browser: When you use a mobile browser, cookies and other technologies (like local storage) may be used to help you stay logged in, remember your preferences, and support security features. Technical data like your browser's IP address, language, and device identifiers like user agent strings may also be sent. App access (if it's available in your area) can include diagnostics and app-specific identifiers that help find crashes, stop strange behaviour, and make the experience smoother. The permissions you give an app when you install it and in your device's settings can also affect how it tracks you. JustSpin may collect the following information about you whether you play in the browser or the app: Security signals (such as failed logins, session identifiers, and risk indicators); Usage data (such as pages and screens visited, feature interactions, and performance metrics); Approximate location based on IP address (for compliance and fraud prevention); We do not need to access any sensitive phone functions for basic gameplay. If you are asked for permission, it is usually for a clear feature or security reason, and you can usually change your mind later in your phone's settings. Because they are needed to protect accounts and transactions, some security and anti-fraud checks may still work even if some marketing-related tracking is turned off. Payments and account privacy: When you deposit NZ$20 or withdraw NZ$200 on your phone, payment security checks may use information about your device and session to stop people from making unauthorised transactions. Our security and compliance requirements tell us how to handle this data. Some of our technical data may be processed by third-party services, such as for analytics, crash reporting, and fraud prevention. The information can only be used by these providers to provide services to JustSpin, and they are required to keep it safe. There is no need for push notifications (app). They can be used for account alerts, security notices, and some promotional messages if they are turned on. In your device's notification settings, you can turn them off at any time. Advertising IDs: If you use iOS or Android, your device might have an advertising ID. We can only use it when it's legal and you've given us permission to, like to see how well a campaign is doing or to stop showing you the same ads over and over. To stop tracking on iOS, go to Settings and change the permissions for apps, like letting them access your local network and send notifications. By changing your Apple privacy settings for tracking and ads, you can stop ads from being measured and personalised. If you visit JustSpin through a browser, like Safari, use the privacy settings to block cookies and stop cross-site tracking. On Android, you can change or review app permissions at any time in Settings. Change the privacy settings on your Android phone for ads and personalised ads. To protect cookies, site data, and tracking when you play in a browser, use Chrome or your preferred browser's controls. Logging out and locking the screen after each use is suggested if you use shared devices. This makes your JustSpin account safer and makes it less likely that someone else will be able to see your personal information or use your device to do something like deposit NZ$50.
Cookies and other similar technologies help the site work, keep your account safe, and let you decide how your information is used for marketing. If your browser has them, you can change your cookie settings at any time. If our website has them, you can also change your cookie settings there. Essential service communication is not the same as marketing consent. Even if you turn off marketing cookies or promotional messages, you can still play games and manage your account. However, some personalised offers might not be available or might become less relevant to your interests. Understanding how the cookies you choose affect your experience: Some features, like logging in, keeping your session alive, using security features, and handling account actions, can't work without these cookies. Some platforms might not work right if you turn off these cookies. Cookies for analytics help us figure out how people use the site so we can make it easier to navigate, find games, and run faster. These cookies don't directly identify you; they're just used to track how you use the site. Cookies for marketing and personalisation help with relevant ads, frequency limits, and personalised site content, such as offers that match how you like to play. People who don't allow these cookies may still see ads, but they will probably be more general and not related to your interests. Change your cookie settings: You can block or delete cookies, including JustSpin cookies, by using the controls in your browser. If your area has the JustSpin cookie banner or preference centre, you can change your consent settings there at any time. Before you can see the changes you made, you need to either refresh the page or log out and back in. Note: Clearing your cookies will log you out and may reset some settings, like the language and display. Email, SMS, push notifications (if enabled), and in-account messaging are common ways for marketers to get permission and talk to customers. To change your mind, you can use the "unsubscribe" link in emails, change your account's notification settings, or contact support. Because they are needed to provide the service, transactional messages like security alerts or confirmations may still be sent. Your session activity, deposit history, and how engaged you are with offers may be used to make personalised offers. For instance, personalisation could include promotions that depend on a deposit, like a bonus of up to NZ$200, or customised incentives based on a deposit of NZ$50. Your activity may not be used to send you personalised offers if you choose not to accept marketing cookies or messages. You may still get site-wide promotions if you do not accept them. JustSpin wants to make consent as easy as possible. You decide if personalisation for marketing purposes is turned on or off, and you can change your mind at any time without affecting your ability to use the main casino services.
Name, date of birth, email, phone number, address, login information, device/IP information, and payment-related identifiers are some of the information we collect to run your account and process payments. We use this information to verify your identity, stop fraud, make sure you are over 18, process deposits and withdrawals, make sure bonus terms are followed correctly, and offer support. Most of your profile information can be changed in Account settings. To change your legal name, you'll need to contact support and have your documents ready.
PCI-compliant payment providers handle deposits; we do not keep your full card number on file. Because we can only pay out to a method in your name, we may ask for proof before you can withdraw money. Instead of using different payment methods for deposits and withdrawals, make sure that the name on your account matches the name on your bank or wallet. This will protect your privacy and cut down on wait times. Before releasing NZ$, if a payment is flagged by risk checks, we may ask for proof of ownership, like a picture of your card with the middle numbers hidden or a screenshot of your wallet that shows your name and ID.
We usually need three things from you: 1) a government ID, 2) proof of address (like a recent utility bill or bank statement), and 3) proof that you own the payment method (this depends on the method). We may ask for a selfie or a short video to make sure you are who you say you are and stop account takeovers. Only authorised staff can access uploaded documents, and they are only kept for as long as needed for legal, fraud-prevention, and auditing reasons. Upload clear pictures, make sure you can see all the corners, and make sure your information matches your JustSpin profile to get approved faster.
We may add extra checks to your account (one account per person or household), monitor your device and IP address, and make sure you own the payment method if you claim a bonus. These are done to stop people from abusing the system. Free play winnings might have wagering and maximum cashout limits, and a withdrawal might be held until verification is finished. You can lose your bonus and any winnings related to it if we find multiple accounts, shared payment methods, or identity information that doesn't match. We may also ask for more proof of identity before awarding the money.
To make sure you can gamble online in New Zealand, you need to make sure you are at least the age limit in that country. We may ask for confirmation of location if we need to and limit access where it's needed. Your privacy is protected on mobile with encrypted connections and session security, but you should still keep your device and account safe: use a strong, unique password, turn on any available two-step security options, don't pay for things on public Wi-Fi, and log out of accounts that you share. Call support right away if you think someone else has gotten into your account without your permission. This way, we can stop any activity and protect your balance.
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